Booking Terms & Conditions


The guest can cancel free of charge up to 48 hours prior to arrival.
The guest will be charged the first night if they cancel in the 48 hours before arrival.



Check-in from            2.00 p.m.           [Please contact us if your arrival time will be after 11.oo pm]

Check-out before      10.30 a.m.



Guests are requested to pre-authorise credit cards on arrival to the value of the first nights stay.  DEBIT / VISA cards are required to pay on arrival. For guests who wish to pay cash payment is required upon arrival.

The Palm Court Hotel accepts the following methods of payment – VISA, MASTERCARD, MAESTRO, SOLO, AMERICAN EXPRESS,  SWITCH, or CASH.

The Palm Court Hotel reserves the right to temporarily hold an amount prior to arrival.

The Palm Court Hotel reserves the right, on occasion,  to charge the first night tariff.



WiFi is available in all areas and is free of charge.



All children are welcome.
There is no capacity for extra beds in the bedrooms.
There is no capacity for extra people in the bedrooms.



All guests staying at the Palm Court Hotel will receive guaranteed FREE parking within their reservation .

Car Parking is available from noon on the day of arrival until noon on the day of departure.



The Palm Court indoor heated swimming pool is unsupervised. THERE IS NO LIFEGUARD ON DUTY and is for HOTEL RESIDENT GUESTS ONLY!  Guests using the pool area do so at their own risk.

Before entering the swimming pool area all users must sign in at Reception – in doing so we are aware of the exact number of pool users and you are acknowledging and agreeing to abide by our safety procedures.

Towels are available from reception for use in the pool area.



The Palm Court Hotel is situated in the centre of Scarborough. We do not have full facilities for those with mobility issues. Due to the age of the building some guests may experience difficulty navigating the stairways to the Restaurant and Lounge. There are 5 steps down into the Restaurant and also to the Lounge which the lift does not access. The passenger lift is from the ground floor to all bedrooms. Our property may not be suitable for guests who have walking difficulties. Please contact us for more information.



We regret we do not take stag or hen parties.



Pets are not allowed.



Please contact us directly on 01723 368161 or email our General Manager should you require any further information.