CANCELLATION
- The guest can cancel free of charge up to 48 hours prior to arrival.
- The guest will be charged the first night if they cancel in the 48 hours prior to arrival.
NON REFUNDABLE RESERVATIONS
- If you cancel, modify the booking or don’t show up, the fee will be the total price of the reservation. Regrettably there can be no exceptions to this and re-funds cannot be given,
- The total price of the reservation is charged at the time of booking.
- Non Refundable Reservations are not available on the following booking offers:- ‘3 Nights For The Price Of 2’ ‘Half Price Sundays’ Offers.
- 10% off Bed & Breakfast rate only.
- Non refundable bookings are not available on all dates and have limited availability.
‘SPECIAL OFFERS’
Our ‘Special Offers’ are ONLY available for guests who book their accommodation DIRECTLY by telephone 01723 368161. All our ‘Special Offers’ have limited availability and are not available on all dates.
GROUP RESERVATIONS
Tables of 1 – 8 people can be accommodated in ‘THE LOUNGE’ or ‘THE RESTAURANT’.
Whilst larger groups of mare than 8 people are very welcome we advise that you book in advance to avoid disappointment. Tel:- 01723 368161.
Larger groups, private parties or celebrations can also be accommodated by prior reservation in ‘The Restaurant’ or in the private ‘Farndale Room’. Enquire on 01723 368161 for availability.
Multiple bookings for the same party will not be honoured.
Bookings of five or more rooms are classed as ‘Group Bookings’.
Terms and conditions for group bookings can be found under ‘Cancellation Policy for Groups/Events’, within your confirmation letter.
CHECK-IN/CHECK-OUT
Check-in from 3.00 p.m. [Please contact us if your arrival time will be after 11.00 pm]
Check-out before 10.30 a.m.
PAYMENT/CREDIT CARDS
Guests are required to make full payment on arrival to the value of their stay.
The Palm Court Hotel accepts the following methods of payment – VISA, MASTERCARD, MAESTRO, or CASH.
The Palm Court Hotel reserves the right to temporarily hold an amount prior to arrival.
The Palm Court Hotel reserves the right, on occasion, to charge the first night tariff.
VOUCHERS
Afternoon Tea Vouchers are valid for 12 months from the date of purchase and can be redeemed in ‘The Lounge’. Afternoon Tea Vouchers are valid for Afternoon Tea only. Afternoon Tea Vouchers are non-transferable and cannot be exchanged for cash. Please bring the original voucher with you.
Monetary Vouchers are valid for 12 months from the date of purchase. These vouchers are non-transferable. If the voucher is used where the total value is less than that of the voucher then the remaining balance will be returned as a voucher. Please bring the original voucher with you.
Lost Vouchers will not be replaced and are non-refundable. Photocopies will not be accepted.
10% OFF FOOD IN ‘THE LOUNGE’ VOUCHERS
These vouchers are valid for ‘The Lounge’ ‘All Day Menu’.
Each voucher is valid for the number of people specified on the voucher, for the date specified on the voucher and the resident guests staying in the room specified on the voucher. The vouchers are valid for the time specified. Each voucher is valid for one use only.
‘The Lounge’ voucher is valid 10.00 pm – 8.30 pm
The vouchers are valid for food only.
The above offer does not include ‘Afternoon Tea’.
The vouchers are non-transferable and cannot be used in conjunction with any other dining offer.
Lost vouchers will not be replaced. Please present your voucher to your server.
These vouchers have limited availability.
Our ‘10% Off Vouchers’ are not valid on the ‘Sunday Roast’ menu.
Vouchers cannot be used alongside any other dining offer.
DIETARY REQUIREMENTS
At the point of booking any guests with special dietary requests should inform the hotel.
Should guests have any special dietary requirements please contact us 48 hours prior to dining to enable us to cater for your needs. We offer vegetarian, gluten free [NGCI no gluten containing ingredients], lactose free and pescatarian options and will endeavour to alter our menu for any other requests. Sadly we unable to cater for Vegan ‘Afternoon Tea’ Please understand that all requests may not be possible.
Due to the way our food/drinks are prepared it is not possible to guarantee the absence of allergens in our meals/drinks. and we do not make a ‘Free From’ claim. Our menu descriptions do not include ALL ingredients. Please speak to a member of staff should you have any concerns. Our ‘gluten free’ [NGCI no gluten containing ingredients] menu may not be safe for people with coeliac disease.
INTERNET
Wi Fi is available in all areas and is free of charge.
CHILDREN & EXTRA BED POLICY
All children are welcome.
Children aged 12 and under are considered to be children at this property.
Children aged 13 and over are considered to be adults at this property.
There is no capacity for extra beds in the bedrooms.
There is no capacity for extra people in the bedrooms.
PARKING
All guests staying at the Palm Court Hotel will receive guaranteed FREE parking within their reservation in the ‘Residents Guests Car Park’. Sat Nav YO112PS [what3words:///agent.armed.palms]
We have 8 EV [Universal] charging points located in our ‘Resident Guests Car Park’ for the use of our overnight resident guests only. Contact reception for charges which may apply.
Car Parking is available from noon on the day of arrival until noon on the day of departure.
ACCESSIBILITY
The Palm Court Hotel is a 200 year old building situated in the centre of Scarborough.
Due to the age of the building some guests may experience difficulty navigating the stairways within the building. There are 5 steps into ‘The Restaurant’ and 5 steps into ‘The Lounge’ which the lift does not access.
The passenger lift operates from the ground floor to all bedrooms.
Our property may not be suitable for guests who have walking difficulties.
We regret we are not able to accommodate mobility scooters within the hotel.
QUIET HOURS POLICY
The Palm Court Hotel operates a ‘QUIET HOURS POLICY’. Between the hours of 10.00 pm and 8.00 am guests are requested not to make excessive noise or disturb other resident guests.
STAG/HEN PARTIES
We regret we do not take stag/hen parties.
PETS
Pets are not allowed.
CHRISTMAS & NEW YEAR BOOKINGS
At the point of booking any guests with special dietary requirements should inform the hotel.
The Hotel reserves the right to amend any of the content of either Christmas or New Year programme without giving prior notice to the guest.
Additional nights are available Tel:- 01723 368161
Extras such as drinks, wines and additional items etc. should be settled on departure.
FESTIVE SUNDAY LUNCH
27th November – 23rd December 2026
Sunday 1.00pm – 8.00pm
Walk in customers are always welcome, however, to avoid disappointment please book Tel:- 01723 368161
Non resident guests will be asked to secure their reservation with Debit or Credit Card details.
Bookings of up to 8 people …
Cancellations received up to 24 hours prior to the booking will incur no charge.
Cancellations received within 24 hours of the reservation will be charged £10 per person.
We recommend pre-ordering your choice from the menu to avoid any disappointment.
Bookings of 8 people or more …
£10 per person non refundable deposit will be required on booking. Full pre-order [including any dietary requirements] and payment is required 7 days prior to the reservation.
The printed menu is a sample only and may be altered according to availability.
CONTACT US
Please contact us directly on 01723 368161 or email our General Manager should you require any further information.
